Privacy Policy

Shenzhen Zhuoyu Technology Co., Ltd. ("we" or "us" or "our") attaches great importance to maintaining and protecting the personal information of users. We may collect and use your personal information when you use our website, products, or services. This Privacy Policy (the "Policy") is designed to explain how we collect, store, use or share your personal information.

By using or continuing to use our website, products, or service, you shall be deemed as agreeing that we have the right to collect, store, use, and share your personal information in accordance with this Policy.

What Kind of Personal Information May We Collect from You?

We may collect information you provide to us when using our website, products, or services, such as name, phone number, email address, mailing address, and product usage data.

We may also collect information read or stored by the system when you use our website, products, or services, such as logs about your use of our products or services, configuration information of your electronic device, the IP address used to access our services, time information, and geographical and location information.

Why Do We Collect Your Personal Information?

We collect your personal information for the following purposes:

To verify your identity to avoid fraud;

To identify your technical service requests;

To confirm the products and services suitable for you;

To provide products and services in accordance with your requests; and

To adhere to the requirements of laws and regulations.

How May We Use Your Personal Information?
The personal information we collect from you may be used to fulfill the targets hereunder:

To provide services to you.

For identity verification, customer service, security, archiving or backup, and so on.

To deliver relevant advertising to you.

To improve our existing products or services.

To invite you to participate in surveys about our products or services.

We may appoint third parties to provide services, such as data processing, account management, and marketing, on our behalf. We will only provide the third parties with the information necessary to complete the services, and sign a non-disclosure agreement with these third parties to require them to comply with the same obligation of confidentiality as us under this Policy. These third parties may be located outside the Chinese mainland, and in accordance with their local laws, these third parties may be liable to disclose certain information.

How Do We Share Your Personal Information?

We shall not share your personal information with any third parties other than Shenzhen Zhuoyu Technology Co., Ltd., except in the following circumstances:

We have obtained your explicit consent.

We may share your information with our authorized product or service suppliers to achieve the purposes set forth in the "How May We Use Your Personal Information" section.

We may share your personal information within Shenzhen Zhuoyu Technology Co., Ltd. to achieve the purposes set forth in the "How May We Use Your Personal Information" section.

In the event of a merger, acquisition, or bankruptcy liquidation where personal information transfer is involved, we shall request the new company or organization holding your personal information to comply with this Privacy Policy. Otherwise, we shall request that company or organization to solicit your authorization or consent again.

We may share your personal information with our affiliates. However, we shall only share necessary personal information for the purposes described in this Privacy Policy. If our affiliates change the purpose of personal information processing, we shall solicit your authorization or consent again.

We may share your personal information with third parties in accordance with applicable laws and regulations or the mandatory requirements of the competent authorities.

How Do We Use Cookies?

To ensure our website functions properly, we store small data files named cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. These cookies help us verify your identity, ensure the security of data and services, and store your preferences or other data, so as to provide better products and services to you.

We shall not use cookies for any purpose other than those described in this Policy. You may manage or delete cookies according to your preferences. You may clear all cookies saved on your computer, and most web browsers have functions to block cookies. If you do so, however, you shall change user settings when you visit our website every time. For more information about how to change your browser settings, visit the relevant settings page of your browser.

How May We Store Your Personal Information?

We will store and protect your personal information, no matter how you provide this information to us. We have established an information security management system to protect your personal information from unauthorized use, access, modification, reproduction, destruction, disclosure, loss, or theft.

We employ various confidentiality measures, whether tangible, electronic, or otherwise, and strict security procedures to store and protect your personal information. For example, we strictly restrict personnel access to information processing and storage areas, use passwords, identification numbers, backup passwords, firewalls, and encrypted transmission, and use combination locks for file cabinets and file rooms.

If we provide our authorized third parties with your personal information necessary for the purposes of providing services to you, we shall sign a non-disclosure agreement with them, to ensure that your personal information is protected and only used for the purpose of providing services to you.

How Do We Protect Your Personal Information?

We have taken security measures which satisfy industry standards to protect the personal information you provide against unauthorized access, public disclosure, use, modification, corruption, or loss. We use all reasonable and feasible measures to protect your personal information. We use encryption techniques to ensure the confidentiality of data; implement trusted protection mechanisms against malicious attacks to the data; set up a personal information protection department; deploy access control mechanisms to ensure that only authorized personnel have access to personal information; and offer security and privacy protection training courses to increase our employees' awareness of personal information protection.

We take all reasonable and feasible measures to avoid collecting irrelevant personal information. We will retain your personal information only for the period necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

The Internet environment is not absolutely secure, and emails, instant messages, and other means of communication with other users of Shenzhen Zhuoyu Technology Co., Ltd. are not encrypted. Therefore, we strongly advise you not to send any personal information through these means. Please use a strong password to help us secure your account.

Since the Internet is not a 100% secure environment, we will do our best to ensure or guarantee the security of any information you send to us. We will assume the corresponding legal liability if your legitimate rights and interests are infringed due to unauthorized access, public disclosure, alteration, or damage of your information due to the destruction of our physical, technical, or administrative safeguards.

In the event of a personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of the basic information and possible impact of the security incident, the measures we have taken or will take, suggestions on how you can prevent and reduce risks, and remedial measures for you. We will promptly notify you of information related to the incident by email, letter, telephone, push notification, or otherwise. When it is difficult to inform all data subjects individually, we will issue an announcement in a reasonable and effective manner. At the same time, we will proactively report the handling of the personal information security incident in accordance with the requirements of regulatory authorities.

Your Rights

In accordance with applicable laws and regulations, you have the right to: (1) request access to your personal information if you want to exercise personal data access right; (2) request us to correct your information if you discover any error in the personal information we process about you; (3) change the scope of your authorization; (4) request us to delete your personal information; or (5) request us to make an explanation about our rules for processing personal information. You may contact us at any time by sending an email to the address described below.

For security concerns, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request.

We do not charge for your reasonable requests in principle, but we will charge a certain fee as appropriate for repeated requests that exceed a reasonable limit. We may reject requests that are repeated for no reason, require excessive technical means (for example, requiring the development of a new system or a fundamental change of the current practice), pose risks to the legitimate rights and interests of others, or are very unrealistic (e.g., involving the backup of information stored on tapes).

How Do We Process Children's Personal Information?

We provide our products, website, and services mainly to adults. A parent or guardian's permission is required for a child to create an account. For personal information we collect from a child after obtaining the permission of their parents, we will use or disclose such information only to the extent that the disclosure is permitted by law, explicitly agreed by their parents or guardians, or necessary to protect the child. Although definitions of children vary with local laws and customs, we regard anyone under the age of 14 as a child. If we find that we have collected the personal information of children without prior verifiable parental consent, we shall try to delete such information as soon as possible.

How Is Your Personal Information Transferred Globally?

In principle, the personal information we collect and generate within the territory of the People's Republic of China will be stored in China. We provide products and services through resources and servers all over the world, which means that your personal information may be transferred to an overseas jurisdiction where the product or service you use is provided or be accessed by entities from such a jurisdiction. We will perform a security assessment in accordance with applicable laws and regulations before transferring your personal information. An overseas jurisdiction may have different legislation on data protection or may not even put in place such legislation. In such cases, we will ensure an adequate level of protection for your personal information that is equivalent to the protection we provide within the territory of the People's Republic of China.

Retention Period of Personal Information

Generally, we retain your personal information only for a period necessary to fulfill the purposes for which your consent is given, unless otherwise specified by laws and regulations or otherwise authorized by you. We will delete or anonymize your personal information upon expiration of the aforesaid retention period.

Updates to This Policy

This Policy may be amended. We will post any amendments to this Policy on this web page. As for significant changes, we may provide more noticeable notifications. Significant changes mentioned in this Policy include but are not limited to:

1. Significant changes in our service models, such as changes to the purpose of processing personal information, the type of personal information processed, and the way we use personal information;

2. Changes in the main parties with whom personal information is shared or to whom personal information is transferred or disclosed;

3. Significant changes in your rights to participate in the processing of personal information and the way to exercise such rights.

Your continued use of our products and services after the update of this Policy shall be regarded that you have fully read, understood, accepted, and agreed to be bound by the updated Policy.

Contact us

If you have any questions, comments, or suggestions about this Policy, please email us at will review the issue as soon as possible and respond promptly.

Copyright © 2024 Shenzhen Zhuoyu Technology Co., Ltd. All Rights Reserved.
Commercial information on this site that directly or indirectly promotes goods or services to consumers are considered "advertisements" (except for product information such as packaging, parameters, and after-sale warranties).